Pacific Roadside Assist

Contact Pacific Roadside Assist

The Pacific Roadside Assist Programme is available for our Private Car Comprehensive and Motor Pro policyholders and is just a click away.

What is Pacific Roadside Assist Programme?

PACIFIC ROADSIDE ASSIST is a dedicated 24-hours/7-days-a-week helpline that provides emergency assistance when your insured vehicle experiences an unexpected breakdown or sustained damages as a result of an accident.

Please click here for your Pacific Roadside Assist Programme Service Brochure, which contains more details on the services covered and exclusions under the Pacific Roadside Assist Programme.

Besides calling the Pacific Roadside Assist helpline at 1800 88 4488 or 03 9212 7860 for assistance, we are pleased to offer you alternative ways to connect with us. You can now reach out for assistance through our WhatsApp messaging service or by filling out the Web Form.

Territory covered: Malaysia, Singapore, & Brunei.

What is covered by the Pacific Roadside Assist?

Pacific Roadside Assist covers towing charges or emergency roadside assistance services for your insured vehicle up to RM300 per accident and/or vehicle breakdown. However, towing assistance is subject to a towing limit of 50km. Any excess towing requirement is subject to charges imposed by our towing service provider.

The emergency roadside assistance includes, among others, minor roadside repairs, patching or changing of tyres on the spot, checking wiring & alarm system malfunctions, jump starting, changing batteries, and providing basic information on authorised workshop panel and claims handling requirements. Please take note that the cost of spare parts and related items is excluded (please refer to your Brochure for more details).

Can I purchase additional towing services?

Yes, you may want to purchase our Unlimited Towing Add-On or LiteTow Add-On, both available as optional extensions to the following motor policy types:

• Unlimited Towing Add-On: Exclusive to Private Car Comprehensive and Motor Pro policies for vehicles with an age not exceeding 30 years; or
• LiteTow Add-On: Exclusive to Private Car Third Party, Fire and Theft (TPFT), and Private Car Third Party (TP) policies for vehicles with an age not exceeding 30 years.

The above two Add-Ons provide for towing and miscellaneous services for insured vehicles involved in accidents or roadside breakdowns.

For complete details of the Add-Ons, please click here to access the full insurance policy contract, including the Unlimited Towing Add-On (under Endorsement D06) and LiteTow Add-On (under Endorsement D26). Additionally, the Add-Ons are subject to the terms and exclusions outlined in the Pacific Roadside Assist Programme Brochure; and you can click here to learn more.

Feel free to get in touch with your agent today for more information of these Add-Ons.

The Pacific Insurance Berhad reserves the right at any time without prior notice to add, alter, or modify any terms and conditions provided under the Pacific Roadside Assist Programme. Terms and conditions apply.