PACIFIC ROADSIDE ASSIST
Roadside Assist
If you are involved in an accident we are here to help
Introducing Roadside Assist, a new public service provided by the Malaysian insurance and takaful industry to members of the public who are seeking immediate roadside assistance in event of a road accident. Roadside Assist will also respond to basic or common enquiries relating to motor policies/ certificates. It is a dedicated tele-service line manned by customer service officers operating 24 hours daily.
Roadside Assist aims to improve the overall process following a road accident by providing road accident victims with timely roadside assistance and objective guidance on making a motor insurance/ takaful claim.
Roadside Assist is managed by general insurers and takaful operators. It is operated by Telekom Malaysia. Roadside Assist can help you with these:
- 24 hours / 7 days a week, helpline
- Guide you to obtain towing services to approved workshops
- Provide information and answer basic or common enquiries which you may have on making a motor insurance/ takaful claim